Skip to main content

Patient & Visitor Information

Just ask
If you have any questions about your healthcare, your room, the hospital, or our services, just ask your nurse or patient liaison.

We know it can be hard to be away from home — and in a hospital — for any reason. We make sure that we listen to every request or question and then get answers. Talk to us. The goal of every GWV employee is to make your experience as a patient or visitor as pleasant as possible.

The GWV Patient Handbook will give you most of the information you need to know in an easy-to-read format. A printed copy of the handbook is also available at the hospital.

Admission: Registration hours
Monday, Tuesday: 6:30 a.m. – 6:30 p.m.
Wednesday, Thursday, Friday: 6:30 a.m. – 6 p.m.
Saturday, Sunday: 7 a.m. – 3:30 p.m.

Visitors are often good medicine for patients. Family and friends are encouraged to visit patients during their hospital stay. There may be restrictions, based on the patient’s safety, well-being or medical condition. (See Geisinger's equal visitation policy.) 

For the welfare of patients, the nursing staff may request that visitors leave a patient room at any time. Patients may also request the restriction of visitors simply by notifying the nursing staff.

Visitation guidelines

  • Do not visit the hospital if you have any signs of illness, such as a cough, runny nose or fever. If you are not sure whether it is safe to visit, ask your doctor or one of the nurses caring for the patient you want to visit.
  • Quiet hours are from 11 p.m. to 7 a.m. each day.
  • Ask the patient's nurse if it is OK to bring plants or flowers to a patient’s room. In some cases, they can increase the risk for infection for patients.
  • Visitors may be asked to leave the hospital if they become disruptive or interfere with the comfort or care of patients, other visitors or staff.
  • Alcohol is not allowed on the GWV campus. 

Geisinger Wyoming Valley Medical Center Level II NICU
A Level II neonatal intensive care unit (NICU), also known as a “special care nursery,” provides healthcare for moderately ill infants.

It is a higher level of care for infants and can provide many necessary services for these babies, such as continuous cardio-respiratory monitoring, mechanical ventilation for up to 24 hours, IV antibiotics and fluids, portable X-ray capability and many other enhanced medical services.  

Babies who are born prematurely, who are recovering from an illness or who have been discharged from a higher-level NICU (such as the Level IV unit at Geisinger Janet Weis Children’s Hospital in Danville) are offered skilled, compassionate care. Parents have unlimited visits with their new family member.

Children's Miracle Network
At Geisinger, miracles happen every day. The Children's Miracle Network at Geisinger helps to provide the innovative and compassionate care we are known for, and raises funds to provide equipment, programs and services for children at Geisinger Janet Weis Children's Hospital in Danville, as well as pediatric services throughout Geisinger.

Child Life Services
Child Life specialists at Geisinger Wyoming Valley Medical Center are dedicated to making a child’s time with us more understandable and less intimidating.

Being familiar with their surroundings can help children relax and be less fearful. That’s good for them, their siblings and you, their caregivers.

Members of the Child Life team can help explain procedures and the medical equipment used at the hospital. They’ll help children cope with pain, discomfort or anxiety.

They also plan age-appropriate activities for children and siblings, including pet therapy (Tender Paws), shows by visiting performers, movies and other special pastimes. In addition, the team can help caregivers deal with the social and emotional impact illness may have on the extended family. To learn more about Child Life Services call 570-271-5661.

You have the option include with your child’s photo the date and time the baby arrives, along with length and weight. A personalized message may also be created. You may also download the image if you wish. There is no cost for having the photo taken.

Geisinger PrayerNet is a website offering patients and their families comfort, support and prayer from a network of volunteers around the world. With PrayerNet, it’s easy to request prayer, share your prayer requests with loved ones around the world, or pray for others. The site is free to use, nondenominational and respectful of patient and family privacy. 

Tobacco use
Geisinger cares about your health and the health of our employees. The entire Geisinger Wyoming Valley Medical Center campus is a tobacco-free environment.

Weapons policy
For the safety of patients, visitors and employees, Geisinger prohibits the possession or carrying of weapons, firearms/handguns within all Geisinger owned or leased facilities and parking lots, as well as in the performance of all employment duties, including off site patient visits. This prohibition includes private citizens and staff members with carry permits. Lethal weapons are defined as any weapon, firearm, handgun or other device calculated to inflict serious bodily injury or death. Knives with a blade length greater than three inches are considered weapons under this policy.