Providing Culturally Competent Care

Geisinger has long recognized the value of – and embraced – diversity. Geisinger is committed to:

  • Ensuring that respect and inclusion are foundational to our policies, operations and services; 
  • Promoting diversity across the Geisinger family and leadership; and
  • Cross-cultural training and continuous learning to help eliminate health disparities and enable the best care and care experience for every patient, every time.

Diversity encompasses much more than gender, race and ethnic background. It includes cultural beliefs, religion, sexual orientation, age, size, and physical and mental ability. It also includes social and economic status that impact health. All these factors may influence individuals’ expectations, needs and preferences for their own health practices and the care we offer.

Being inclusive, welcoming, and responsive to the needs of individuals and populations is vital not only to developing and sustaining a diverse workforce across the Geisinger family - but also to providing quality, compassionate care to all members of the communities we serve.

A diverse Geisinger family is an essential foundation for culturally competent care. The more inclusive our workforce, the better we can understand and reflect our communities, patients and members.

Accepting and understanding each patient is fundamental to quality care. Considering patient beliefs and perspectives can be as important as an accurate diagnosis in providing the right care. Tapping a rich variety of experience and perspectives helps us all better practice the values of kindness, excellence, learning and innovation.

Policies

Patient Right & Responsibilities
Non-discrimination policy: #14
Equal visitation policy: #47, #48, #49, #50

Employment non-discrimination policy

Geisinger also has Workplace Transition Guidelines available upon request. Contact the Diversity & Inclusion Office for more details.

Bathroom/locker room policy

Employees, patients, visitors, and customers should use the facilities (restroom, locker room, etc.) that correspond with their gender identity. All employees, patients, visitors and customers should determine the most appropriate and comfortable options for themselves. As with restrooms, all employees, patients, visitors and customers have the right to use the locker room appropriate to their gender identity.

Supporting Diverse Patients, Members and Students

Interpreter and special communications needs

Take advantage of qualified interpreters for languages other than English and for American Sign Language (ASL).

Spiritual care

Get support or referrals to a spiritual caregiver of your faith through one of our on-site professional spiritual caregivers.

Geisinger Commonwealth School of Medicine diversity & inclusion

Get more information regarding the Geisinger Commonwealth School of Medicine, Community Engagement & Equity

Recognizing and Promoting Diversity and Inclusion Across the Geisinger Family

Employee resource groups (ERGs)

ERGs help the Geisinger Family develop professionally while fostering a more inclusive environment.

LGBTQ resources

Geisinger provides support, assistance, services, and information for LGBTQ patients, members and employees.

Abigail Geisinger Diversity Champion Leadership Award

Geisinger recognizes extraordinary contributions to diversity and inclusion.