“Patient Access staff are often the first person a patient interacts with when they arrive. While we are not clinical, we help our patients by clearly communicating their insurance benefits and assuring that their personal information is accurate. It is not uncommon to see Patient Access staff grabbing extra blankets for patients, getting a cup of coffee for a family member, or giving a child a coloring book during their visit. Access staff consistently go above and beyond to make our patients feel as comfortable as possible," said Jessica Nail, director, patient access, Geisinger Western Region.
At Geisinger Western Region, the goal of the patient access department is to accurately gather patient demographics, insurance information and verification, and copay collections while registering patients for their current or upcoming visits. If these are not done correctly, it could result in payment denials which lead to bills being sent to patients in error. This is done while treating the patient and their families with the utmost respect and compassion whether they are on the phone or face to face.
Last year Geisinger Lewistown Hospital admitted 4,779 patients and handled 178,963 outpatient visits.
Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago by Abigail Geisinger, the system now includes 10 hospital campuses, a health plan with more than half a million members, a research institute and the Geisinger College of Health Sciences, which includes schools of medicine, nursing and graduate education. With more than 25,000 employees and 1,700+ employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.