Public health emergency ending
The federal public health emergency (PHE) ended on Thursday, May 11. During the PHE, cost sharing for COVID-19-specific services (e.g., testing, vaccines, treatments, and telehealth services) was waived. Geisinger Health Plan will continue to cover the cost of vaccinations. If a member goes out of network their standard coverage and cost-sharing rules will apply. Cost share for inpatient treatment, COVID-19 testing performed at a provider, urgent care, or pharmacy, and telehealth services has been reinstated. Members will be responsible for their plan-specific copay, coinsurance, or deductible.
You don’t have to skip or cancel your medical or behavioral health* appointments because of COVID-19. To keep your health on track and help slow the spread of COVID-19 in our communities, we’re offering telemedicine virtual care visits.
Whether you’re looking to make a new appointment or are limiting travel during the COVID-19 pandemic, telemedicine appointments let you see a doctor from the comfort of your own home.
Cost-sharing for telehealth visits with participating network providers or our vendor Teladoc, for medical or behavioral health needs, whether or not the visit is COVID-19 related, will be waived through May 11, 2023.
Three ways to set up a telemedicine visit
- Call your PCP’s office. Many doctors are offering telemedicine services during the COVID-19 pandemic.
- If you see Geisinger doctors, you can also call our hotline for more information on telemedicine services available throughout Geisinger and to schedule a visit: Call 800-275-6401.
- GHP members can also get 24/7 virtual care with Teladoc: Learn more.
Using a secure network, our board-certified doctors will advise, treat and diagnose you exactly the same way they would in a traditional office appointment, only in a live virtual visit.
It’s completely safe — and everything is right at your doctor’s fingertips for review and interpretation before and during your visit. All you need is a smartphone (iPhone or Android), tablet or computer with a webcam and speaker, along with a high-speed internet connection.
- Sinus infection
- Urinary tract infection (UTI)
- Adult psychology
- Pediatric psychology
- Family medicine (primary care)
- General pediatrics
- Pediatric specialties
- Nephrology (kidney care)
- Sleep disorders
- Stroke care
- Neurology and neurosurgery
- Nutrition and weight management
- Infectious diseases
- Diabetes care
- Radiation oncology
- Internal medicine
- Allergy and immunology
- Occupational therapy
- Pain management
- Maternal-fetal medicine (MFM)
- And many other specialties
GHP members: Get 24/7 virtual care
Have a health concern and need care now? We’re partnering with Teladoc to offer virtual doctor visits, including COVID-19 screenings.
If you need routine medical or behavioral health care, download the Teladoc app or call to connect with a Teladoc doctor from the comfort of your own home.
* Some members may not be eligible for behavioral health services through Geisinger Health Plan based on their benefits.
What is Teladoc?
Teladoc* is a telehealth service that connects you to board-certified, highly trained doctors who can diagnose and treat non-emergency issues right over the phone. No in-person visit needed, so you don’t even have to leave your house.
Need an Rx? No worries — a prescription can also be provided, if necessary.
What if I’m experiencing COVID-19 symptoms?
While most people who have COVID-19 will experience mild symptoms, Teladoc doctors can evaluate your risk and recommend next steps. If you believe you’re experiencing symptoms related to COVID-19, use Teladoc before heading to your doctor's office, urgent care clinic or the ER if your needs are non-emergent.
Geisinger continues to monitor the COVID-19 outbreak. To see the latest coronavirus updates, learn about coronavirus symptoms and more, visit our Coronavirus Resource Center.
As the COVID-19 outbreak evolves, the need for telehealth care has never been greater. As a result, you may experience extended wait times. Doctors are working to provide the highest level of care and will connect with you as quickly as they can. Consider using the Teladoc app if you are experiencing longer-than-usual wait times.
*Non-GHP members who use the Teladoc service will be responsible for any fees.
Because we put you first
For the fourth year in a row, Geisinger Health Plan is ranked #1 in Member Satisfaction among Commercial Health Plans in Pennsylvania by J.D. Power.