Secure messaging

To send us a secure message, you’ll need to login to NaviNet.

Choose Secure Messaging under Workflows for this Plan on the top left of the Geisinger Health Plan page.  

Using secure messaging, you can expect a quick response to your issue and avoid wait times associated with calling. 

Hardcopy claims address

Submit all paper claims and claim research request forms (CRRFs) to:

Claims Department
Geisinger Health Plan
PO Box 853910
Richardson, TX 75085-3910

Questions about using the website

How do I register?

Take the following steps to register:

1. Go to the registration page.

2. Click on “Member.” A registration form will appear.

3. Fill in all required fields on the registration form:

• Your member ID number (find this on the front of your member ID card)
• Date of birth
• Zip code
• Last four digits of your Social Security number

4. Click Register.

5. After all required fields are entered and submitted, you’ll be taken to our “Terms and Conditions” section.

6. Once you accept, you can choose your user name and password. On the profile screen, you’ll need to pick a challenge question. The challenge question will help later if you forget your password.

7. A confirmation letter will be sent to you in the mail. You can expect to receive it within 5 to 7 business days.

I forgot my password. What should I do?

You’re allowed three attempts to enter your password correctly before being locked out.

Before being locked out, you may choose to create a new password. Begin by going to the Forgot Your Password page.

If you have already tried to log in three times unsuccessfully, fill out a form to have your account unlocked. You will receive an email with a code to reactivate your account.