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Geisinger provides notice of Nuance’s data security incident

DANVILLE, Pa. – For the second year in a row, Geisinger Health Plan (GHP) ranked best among commercial health plans in Pennsylvania for member satisfaction in J.D. Power’s 2021 U.S. Commercial Member Health Plan Study.

Now in its 15th year, the annual study measures satisfaction among members of 150 health plans in 22 regions throughout the United States. Results are based on responses from 32,066 commercial health plan members from January through March 2021.

Six key factors are examined through the study, including billing and payment, cost, coverage and benefits, customer service, information and communication, and provider choice. The study also measures several other key aspects of the experience and member engagement.

GHP earned the top score for cost in the study, which measures the reasonableness of premiums, deductible, prescription copay and doctor visit copay.

“Healthcare should be easy and affordable for everyone, especially now,” said Kurt J. Wrobel, GHP president and executive vice president of insurance operations for Geisinger. “Despite unprecedented challenges over the past year, this study tells us that our members and patients continue to get the quality of care they have come to expect from the name they trust most with their health. They will always come first, no matter what.”

As part of an integrated health system, GHP maintains a provider network of more than 48,000 care providers and 130 hospitals across Pennsylvania. More than half a million members — including businesses of all sizes, individuals and families, as well as Medicare, Children’s Health Insurance Program and Medical Assistance beneficiaries — trust GHP for their healthcare coverage.


About Geisinger
Geisinger is among the nation’s leading providers of value-based care, serving 1.2 million people in urban and rural communities across Pennsylvania. Founded in 1915 by philanthropist Abigail Geisinger, the nonprofit system generates $10 billion in annual revenues across 126 care sites — including 10 hospital campuses — and Geisinger Health Plan, with more than half a million members in commercial and government plans. Geisinger College of Health Sciences educates more than 5,000 medical professionals annually and conducts more than 1,400 clinical research studies. With 26,000 employees, including 1,700 employed physicians, Geisinger is among Pennsylvania’s largest employers with an estimated economic impact of $15 billion to the state’s economy. On March 31, 2024, Geisinger became the first member of Risant Health, a new nonprofit charitable organization created to expand and accelerate value-based care across the country. Learn more at or follow on Facebook, Instagram, LinkedIn and X.

JD Power 2021

For media inquiries:

Mark Gilger
Geisinger Health Plan
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